WHAT KIND OF EMR WOULD A PEDIATRICIAN, JET PILOT, AND COMPUTER SCIENTIST DESIGN?
A high-usability, high-performance pediatric EMR workflow system:
The First Windows-based Pediatric EMR
14 National Awards (Three HIMSS Davies)
A User Interface Like No Other EMR
- Aviation-inspired Human Factors, Ergonomics & Usability
- Systems Engineering Optimized Workflow & Productivity
- The Opposite of Traditional "Hunt & Peck" EMRs
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| And a "SYSTEM" that Saves You Substantial Time, Effort, and Money |
HOW TO CHART A PEDIATRIC ENCOUNTER IN 37 SECONDS
Most pediatric EMRs suffer from "Featuritis." Avoid this dread disease because it will slow you down and cost you money. With the EncounterPRO Pediatric EMR Workflow System you can have a long list of pediatric-specific features, content, reports, and workflows—and use them too.
INTEGRATED OR BEST-OF-BREED EMR/PMS APPROACHES
Advantages of EncounterPRO Pediatric EMR
Workflow System Plus EncounterPRO PM:
- Seamless: An integrated package functions seamlessly from day one.
- Unified Support: One number to call, EMR or PMS.
Advantages of EncounterPRO Pediatric EMR
Workflow System Plus Your Practice Management System:
- Choice: Choose the most cost-effective feature-rich EMR and PMS to get the best combined value.
- Incrementalism: If you are happy with your practice management system, keep it!
You choose!
HIE / INTERFACES: LABS, REGISTRIES, DEVICES, PMSs
- Over 70 national and regional clinical reference laboratories
- Numerous state vaccine registries
- In-office pediatric and primary care devices
- More than 40 practice management systems
- Retail and mail order pharmacies
DIRECT INTERFACE TO SURESCRIPTS ELECTRONIC PRESCRIBING NETWORK
| We don't send our e-prescriptions through someone else's e-prescribing application, because we are directly certified to connect to the SureScripts Electronic Prescribing Network. The end result? Fewer clicks, faster transmission (OK, perhaps only milliseconds faster), and a higher volume of prescriptions sent electronically. Our favorite testimonial so far? A tie between "Brilliant" and "Best thing since sliced bread" (both from Dr. Rogu, RBK Pediatrics). |
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FAMILY MEDICINE, OB/GYN, AND OTHER SPECIALTIES
The EncounterPRO EMR Workflow System is ideal for any high-volume, low-margin ambulatory medical specialty. While close to 70 percent of EncounterPRO users are pediatric practices, about 25 percent are family medicine and obstetrics & gynecology. EncounterPRO users in all of these settings have won the most prestigious award for use of an EMR, the HIMSS Davies Award.
EncounterPRO PEDIATRIC EMR ROLLOUT & GO-LIVE SYSTEM ("LIVE IN FIVE!")
The EncounterPRO Pediatric EMR Rollout & Go-Live SYSTEM Saves You Substantial Time, Effort, and Money from the moment you walk in the door on Monday to the Friday five days later when you will be back to seeing 100% of your previous daily patient load.
EMR workflow systems are not only easy to use, but easy to learn as well. By dramatically reducing the amount of time, effort, and money it takes to get back to pre Go-Live productivity (and then beyond), time, effort, and money are freed up to invest in systematically improving your productivity.
WHY TRADITIONAL EMRS ARE INADEQUATE AND A FUNDAMENTALLY NEW DESIGN IS REQUIRED
Traditional "Hunt and Peck" EMRs are not usable for high-productivity data and order entry, nor can they be flexibly adapted to anticipate individual user requirements and preferences. These EMRs are not designed on the process-aware foundations that are required for systematic optimization of clinical performance, workflow efficiency, and user and patient satisfaction.
There is an alternative.
The new generation of EMRs that is capable of being meaningfully used to meet these requirements will be built on workflow engines executing process definitions. These EMRs anticipate user workflow.
The EncounterPRO Pediatric EMR Workflow System, built on the EncounterPRO EHR Workflow Management System, is an example of this new class of highly usable, productive, and optimizable EMRs.
"WHY DO YOUR SCREENS LOOK SO DIFFERENT?"
We get this question all the time. Our screens look unusual because EncounterPRO is based on a completely different technology than traditional EMRs. In order to create a high-usability and high-performance EMR we implemented the EncounterPRO Pediatric EMR Workflow System on a true workflow management system chassis. A consequence is that compared to traditional "hunt & peck" EMRs, EncounterPRO has larger and fewer buttons on each screen. Fitts's and Hick's laws state that a large button amidst a few alternative buttons is easier to hit quickly and accurately than a small button (or check box or radio button) amidst many competing alternative buttons. Data and order entry in EncounterPRO are fast because on each screen there are only a small number of large, easy to hit targets.
So, you may ask, if each screen only has a few options, how can I do all the things I need to do during a patient encounter? By anticipating the sequence of screens, each with the relevant options appropriate to that task step, and presenting that sequence of screens to the user in quick succession. Each screen presents itself as part of the office workflow—bringing the right information, options, and tools to the right caregiver at the right time. The result is a decrease in the time it takes the physician to chart the vast majority of encounters, compared to traditional EMRs.
USABLE WORKFLOW: NATURAL, CONSISTENT, RELEVANT, SUPPORTIVE, AND FLEXIBLE
We pioneered both the idea and the reality of usable EMR workflow (2000, 2001, 2004, 2005, 2007, and 2009).
- The EncounterPRO Pediatric EMR Workflow System more naturally matches the task structure of a pediatrician’s office through execution of pediatric-specific workflow process definitions.
- These definitions consistently reinforce user expectations. Over time this leads to fast and effective coordinated team behavior.
- On a screen-by-screen basis, users encounter more relevant data and order entry options.
- EncounterPRO's workflow engine tracks pending tasks in real time—which patients are waiting where, how long, for what, and who is responsible—and this data can be used to support a continually updated shared mental model among users.
- Finally, to the degree to which the EncounterPRO Pediatric EMR Workflow System is not natural, consistent, relevant, and supportive, the flexibility of the underlying EHR workflow management system can be used to mold EMR workflow system behavior until it becomes natural, consistent, relevant, and supportive.
MORE NATIONAL AWARDS THAN ANY OTHER PEDIATRIC EMR
Actually, we think we still have more national awards than any other ambulatory EMR, period. But it's the pediatric and primary care practices who won the three HIMSS Davies Awards of which we are particularly proud. But then there are the five TEPR Awards, the five Microsoft Users Group and Industry Solutions Awards, and we have a warm spot in our heart for our first award in 1997 (The What Works Award from Health Management Technology Magazine), the Best EMR in Georgia Award....
OUR MANAGEMENT TEAM
We are an interesting and diverse group of visionaries who are committed to changing an industry.
A short editorial:
Increasing EMR adoption should not be based on overcoming resistance to EMRs. Who's resisting? Unenlightened physicians? Who's overcoming? A Borg-like combination of everyone else?
The practice of primary care medicine is a high-volume, low-margin operation and anyone running such a business, who is interested in their own survival, should object to installing anything that would hurt their productivity and lessen the probability of their survival. The problem is not that the medical community or any part thereof is "resisting" the addition of EMR's. The problem is that most EMRs slow physicians down and lose them money. The only narrow sense in which there is something about physician attitudes that must be overcome is the stereotype that all EMRs necessarily do so. When the EMR helps the physician maintain profitability in the face of seriously declining prices (mandated by the government and insurance companies) physicians welcome the help.
While it may unfortunately sound self-serving for us to say so, it must nonetheless be said: specialty-specific EMR workflow systems based on workflow engines and process definitions (called "workplans" in EncounterPRO) are the key to the flexible, fast, easy and accurate data and order entry (and coordination of care) that will overcome inherent limitations in the design of traditional EMRs—not physician resistance.
If you will take time to understand the reasons why we believe what we believe, you will understand, and we hope, share our vision.
Please call (800) 677-5653, email (info@encounterpro.com), visit (2000 RiverEdge Parkway, Atlanta, Georgia), or click the big yellow box below, so that we may convince you that the EncounterPRO Pediatric EMR Workflow System can save you time, time you can spend seeing more patients, spending more time with each patient, or enjoying your years of hard work.
Yours Sincerely,
- Greg Vacca, President and CEO
- Frank Martin, COO
- Mark Copenhaver, CTO
- Chuck Webster, MD, MSIE, MSIS, CMIO
- Kathleen St. John, JD, General Counsel
- Beth Pate Copenhaver, Dean, EncounterPRO University
We'd like to send you some information or arrange a demo
but we don't have your contact information yet....
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| TESTIMONIALS |
"Waiting times have been dramatically reduced every step of the way—not just the waiting room time. Parents are happier because going to the doctor no longer takes two hours out of their already overcrowded schedule. I can see more kids per hour with an actual increase in preventive services like screenings and vaccines—thus improving healthcare and increasing revenue at the same time." Jeffrey D. Cooper MD Pediatrician EncounterPRO User Since 1995 (and HIMSS Davies Award Winner)
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"It has allowed our physicians to increase the number of patients they see in a day...And it has given the physicians that were already high-volume the opportunity to spend a little more time with their patients and be more personable." Dee McGee, Pediatric Practice Manager EncounterPRO User Since 1995
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"It's really helped my lifestyle. I'm working three and a half days a week, I used to work seven days a week. So it's really made life much easier, and the staff love it!" Armand Gonzalzles MD Pediatrician EncounterPRO User Since 1999 (and HIMSS Davies Award Winner)
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"The payroll savings and increase in collections repaid our total investment in 18 months." Allen R. Carter Jr., Business Manager, Family Medicine EncounterPRO User Since 2000
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"We have seen incredible results as to the increase in patient volume we can handle." Patricia Hernandez, Clinic Administrator, OB/GYN Practice EncounterPRO User Since 2000
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"At a time when physicians are being squeezed by cost constraints of record proportions while trying to continue to provide quality care, it is absolutely imperative that you look for a system that delivers security, cost efficiencies, and unparalleled quality of care in a new way—EncounterPro is that system." John Ivan Sutter MD Pediatrician EncounterPRO User Since 2000
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"One Monday in the winter we had only two of our five doctors in the office. Then my partner was stuck at the hospital and I was left by myself. At the end of a long day I had seen 79 patients! I wasn’t even frazzled." Karen Kamachi MD Pediatrician, EncounterPRO User Since 2000
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"My office went live 2 days ago and it's unbelievable! For the first time in my nearly 15 years in pediatric practice I left my office with all my charts and notations completed for the day...Thank you so much for giving me a life again!" Angela D. Hunt MD Pediatrician EncounterPRO User Since 2001
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"When I selected EncounterPRO, the biggest motivating factor was the concept of having an office screen that displays the necessary patient activities. This is similar to the ER board that many of us are familiar with that lists where each patient is and what procedure needs to be done next. In a procedure-oriented practice like ophthalmology, the efficiency from this tool is tremendous. The idea of telling staff what to do silently without disruption took me over the top. Features like this can eliminate the need for signaling lights or flags on exam room doors. The final big feature is workflow. Essentially, the program automatically sequences through your documentation depending upon the type of exam you have chosen." Phelgar Washington MD Ophthalmology EncounterPRO User Since 2001
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"We have seen a dramatic impact in lower cost, higher quality and increased speed of healthcare services. Parent satisfaction has dramatically increased as a result of the improved quality and timesavings of our healthcare services." Charles Gregg Pediatric Office Manager EncounterPRO User Since 2002
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"EncounterPRO has reduced the amount of time it takes to produce medical records. The system promotes more teamwork and greater staff efficiency." Linda Hall Office Coordinator Pediatrics EncounterPRO User Since 2002
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"The EMR user interface is akin to the touch screen-oriented systems in restaurants: one screen at a time, with only the most relevant data displayed and options presented (although, of course, a user can always jump out of a particular screen sequence to accomplish an arbitrary task), and the sequences can be tweaked through the workflow management to make such occurrences infrequent...The workflow plans are tailored for each type of patient seen in the office (obstetrics, gynecologic, annual exams, family practice) assuring that key elements of the present illness, history and physical are addressed and documented. Work plans contain required laboratory tests for specific conditions, assuring that key tests are not forgotten." Jeffrey Harris MD Obstetrics Gynecology and Family Practice EncounterPRO User Since 2003 (and HIMSS Davies Award Winner)
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"Benefits I have noticed personally included: decreased turnaround time for telephone messages, decreased turnaround time for prescription refills, decreased turnaround time for referrals, improved efficiency of office procedures such as immunizations and tests, decreased time spent at the end of the day returning phone calls, writing refills, and completing charts." William Long MD Pediatrician EncounterPRO User Since 2004
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"Many pediatricians operate with narrow profit margins. Reducing costs, capturing charges correctly, and increasing the number of encounters can increase profit. If a pediatrician cannot chart a routine otitis media encounter from start to finish in 30 seconds, the EHR will slow him or her down and reduce profit. The EncounterPRO EHR’s workflow engine essentially pushes tasks to users as fast as they can accomplish them. However, pediatric offices accomplish tasks in many different orders, so the workflow definitions can be changed to accommodate a specific pediatric group preference." Michael Blum, DO, Pediatrician EncounterPRO User Since 2004
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"EncounterPRO has made our workflow very smooth. We see 30-40 patients daily and we are almost always finished with all work by 4:30 in the afternoon. No need to stay late and file charts." Stephen Dentler MD Pediatrician EncounterPRO User Since 2004
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"In the height of the physical season, from the minute the patient walks in the door for a kindergarten physical, gets all the preliminary screening test (vision, hearing OAE VEP), heights, weights, BP plotting, physical exam blood work and immunizations, we are getting folks out the door in under an hour and that is decreasing. This is unheard of." George Rogu MD Pediatrician, EncounterPRO User Since 2008
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"EncounterPro's simplicity and design distinguishes it from the competition. It is a workflow-based system. An office equipped with EncounterPro has a computer terminal in every exam room. At any of these terminals, you can find out what is going on in any room, if a room needs cleaning or setting up for a new patient, if a patient is waiting for vital signs to be taken or a nursing assessment to be done, or if a physician is interviewing or examining a patient. EncounterPro features a very simple interface, with large, clearly marked buttons and interchangeable screens. You can switch from nursing-intake screens, to vital-signs screens, to prescription and super-bill generating screens. From any screen, you can create a comprehensive office note from a series of lists. EncounterPro has received many awards for design." Contemporary Pediatrics 2001
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"It was very easy to use, and was built around a pick list-type structure for creating encounters. It has a clean interface and is built so that you can enter data by touching the screen with your finger - large decision boxes, etc. The thing I noticed was that even the least computer-sophisticated doctors in the demo group sat right down at the screen and started tapping away with no fear." Stamford IPA Review of Office Medical Systems 2000
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